Improve service quality to increase user satisfaction
Improve service quality to increase user satisfaction
Smart DPA is an efficient solution for the estimation of restrooms
cleanliness trend
aiming to increase users’ satisfaction.
Thanks to the Event Stream Processing Engine Smart DPA provides insights for
the
staff coordination such as KPIs and Alerts per restroom.
Transport infrastructure managers (e.g. airports, stations) and venues building managers
(e.g. shopping malls) are facing increasing user numbers and the pressure to provide
high-quality services to satisfy the users’ needs and expectations.
The restroom cleanliness is one of the most important aspects for the overall
users’ satisfaction.
Enables predictive at-a-glance insights for better coordination of cleaning staff and for an improved users’ satisfaction.
Integrates multiple data streams already collected or processed by airport systems.
The complex event processing engines efficiently merges heterogeneous data streams to KPIs and alerts.
Smart DPA is a solution for airports but also for other context such as stations and other public venues like shopping malls.
Smart DPA acquires the real-time information already collected or processed by airport systems such as
Trends of users’ flows
Restroom cleaning service monitoring
Passengers’ feedback
Real-time boarding pass scanners at security check
System counting users entering and exiting restrooms
The Event Stream Processing Engine efficiently merges heterogeneous data streams to KPIs and alerts.
Estimated cleanliness index
Next suggested cleaning time
Alerts on low cleanliness index
Restroom position on the map
This activity has received funding from the European Institute of Innovation and Technology (EIT). This body of the European Union receives support from the European Union's Horizon 2020 research and innovation programme.
